Guidelines
« View Other Topics
JadoPado Shield Policy
Effective July 6th 15:00 GST (GMT + 4) 2015, JadoPado Shield will unfortunately no longer be sold or available. Any policies that have been issued prior to this time will continue to be serviced as per the Terms & Conditions that were in affect at the time of their issuance.

Important Contact Details

JadoPado Support

What is JadoPado Shield?

JadoPado Shield is a range of protection plans for electronics products purchased from JadoPado Direct.

Claims are managed and fully serviced by JadoPado Direct.

JadoPado Shield is valid for claims that can be serviced within the United Arab Emirates. International customers wishing to make a claim will need to get in touch with JadoPado Direct who will represent and assist with servicing their claims.

What is covered under the JadoPado Shield?

A wide range of products are covered under JadoPado Shield including mobile phones, tablets, laptops, televisions, desktop computers, games consoles, digital cameras, video cameras, audio players, printers, scanners and projectors.

All products must be owned or purchased by you or a member of your immediate family. These items are covered up to the specified limits based on the plan you have purchased.

Details of the available plans are provided below.

JadoPado Shield

The following is a summary of the JadoPado Shield protection plan cover limits. For further information on the full terms and conditions, please read the entire policy.

Electronic Breakdown Accidental Damage Cracked Screen
Mobile Phones
Tablets & Laptops
PCs & Game Consoles
Televisions & Monitors
Digital & Video Cameras, Audio Players
Printers, Scanners & Projectors
Limit Up to Item Value AED 1,000 AED 1,000
Excess None AED 150 AED 150
Number of Claims Unlimited 1 Claim

All benefits under JadoPado Shield are valid for a maximum period of one year from the date of product purchase.

Electronic Breakdown claims under JadoPado Shield are managed and fully serviced directly by JadoPado.

Year 1 JadoPado Shield Elite

The following is a summary of the Year 1 JadoPado Shield Elite protection plan coverage limits. For further information on the full terms and conditions, please read the entire policy.

Accidental Damage Cracked Screen Travel Coverage
Mobile Phones
Tablets & Laptops
PCs & Game Console
Televisions & Monitors
Digital & Video Cameras, Audio Players
Printers, Scanners & Projectors
Limit Up to Item Value Up to Item Value Up to Item Value
Excess
(For Items over AED 1,500)
AED 100 AED 100 AED 100
Excess
(For Items below AED 1,500)
AED 50 AED 50 AED 50
Number of Claims 1 claim throughout the policy period

All benefits under the Year 1 JadoPado Shield Elite are valid for a maximum period of one (1) year from the date of product purchase.

Year 2 & Year 3 JadoPado Shield Elite

The following is a summary of the Year 2 & Year 3 JadoPado Shield Elite protection plan coverage limits. For further information on the full terms and conditions, please read the entire policy.

Electronic Breakdown* Accidental Damage Cracked Screen Travel Coverage
Mobile Phones
Tablets & Laptops
PCs & Game Consoles
Televisions & Monitors
Digital & Video Cameras, Audio Players
Printers, Scanners & Projectors
Limit Up to Item Value Up to Item Value Up to Item Value Up to Item Value
Excess
(For Items over AED 1,500)
AED 100 AED 100 AED 100 AED 100
Excess
(For Items below AED 1,500)
AED 50 AED 50 AED 50 AED 50
Number of Claims Unlimited 1 claim

Year 2 JadoPado Shield Elite

  • All benefits under Year 2 JadoPado Shield Elite are valid for a maximum period of two (2) years from the date of product purchase except for Electronic Breakdown cover.
  • Electronic Breakdown cover begins at the end of the 1st year after the product purchase and completes at the end of the 2nd year after the product purchase.

Year 3 JadoPado Shield Elite

  • All benefits under Year 3 JadoPado Shield Elite are valid for a maximum period of three (3) years from date of product purchase except for Electronic Breakdown cover.
  • Electronic Breakdown cover begins from the end of the 1st year after the product purchase and completes at the end of the 3rd year after the product purchase.

How do I make a claim?

Get in touch with JadoPado Support. JadoPado will carry out an initial assessment of your claim. Should JadoPado be able to help you out over email, we will do so.

Should your product require repair, replacement or additional assistance you will need to fill out a claim form and allow JadoPado Direct to service your claim.

How do I make a complaint?

If you have a complaint about your policy, get in touch with JadoPado Support.

Full details of our complaints procedure can be found under the General Conditions section of your full policy.

How is JadoPado Shield Structured?

JadoPado Shield is a protection plan powered by JadoPado Direct.

TERMS & CONDITIONS

Welcome to Electronics Protection Plans

This is your Electronics Protection Plan Terms and Conditions.

In return for the full payment for your Certificate of electronics will be protected within the term and conditions set out within your chosen Protection Plan. Only items purchased through JadoPado Direct will be covered by your protection plan.

DEFINITIONS

Some of the words in this Certificate have specific meanings. These are explained below and have the same meaning wherever they appear in bold throughout this cover.

Covered Item(s)

An electronic product owned by you or a member of your family and purchased from JadoPado Direct.

Damage

The sudden and unexpected failure of your Covered Item caused by accidental damage or malicious damage that prevents your Covered Item from meeting its designed function.

Desktop Computer

The base unit, monitor, keyboard and mouse used for personal use.

Family

Any member of your immediate family. Immediate family would include spouse, children, parents and siblings.

Fee(s)

The amount payable for the purchase of the Electronics Protection Plan.

Gadget

An electronic device designed by the manufacturer to be portable with its own internal power source which can be used in or away from the home and listed under "Covered Items".

Home

The registered address supplied by you as your permanent place of residence.

Incident

An event or a series of events, which result in the loss or breakdown, airtime abuse or damage to your Covered Item.

Loss

The disappearance of your Covered Item in circumstances that do not involve theft and its whereabouts remain unknown.

Mechanical or Electrical breakdown

The failure of your Covered Item due to any permanent mechanical or electrical breakdown causing replacement or repair before normal operation can be resumed.

Mobile Phone

A mobile phone purchased or owned by you or a member of your immediate family.

Original Purchase Price

The amount paid for the Covered Item at the date of purchase excluding any credit charges, delivery charges, interest charges or delivery costs.

Certificate

The electronics protection plan terms and conditions.

Certificate Period

The period beginning at the Certificate start date shown product purchase invoice and based on product selected.

Certificate Start Date

The product purchase date as shown on your product purchase invoice.

Service Provider

JadoPado Direct

We, our, us

JadoPado Direct

You, your

The person named as the product purchaser.

Covered Items

All items covered under JadoPado Shield must be from the specified categories listed below. Claims for unregistered items will only be accepted if the item is listed below:

1 Desktop Computers
2 Mobile Phones
3 Gadgets including:

  • Portable Audio Equipment: Personal CD/ Mini Disc, Portable Speakers for MP3/4, Portable Radio / Cassette / CD Player, Portable Radio, Portable Media / MP4, Two-Way Radio, Portable CD player, MP3 Players / iPods.
  • Portable TV, DVD and Games Equipment: Handheld TV, Portable DVD player, Handheld Gaming Machines (excluding game software), Game Consoles.
  • Photographic Equipment: Cameras, Camcorders, Camera Accessories, Photo Viewers, Portable Digital Photo Frames.
  • Portable Car Navigation Equipment: Satellite navigator, GPS tracker.
  • Handheld Computer Equipment and Laptops: Laptops, Tablets, PDAs.(Excluding Software and Loss of Data, which are not covered)
  • Televisions, Monitors
  • Projectors, Printers & Scanners

COVERS, LIMITS AND EXCESS

JadoPado Shield covers Items owned and used by you and members of your immediate family. The cover is extended to use anywhere in the world for up to 45 days in total in a 12 month period;

Mechanical or Electrical Breakdown – What is Covered

If a Covered Item breaks down during the JadoPado Shield Period, we will reimburse the cost of repairing it. If the Covered Item proves impossible or uneconomic to repair, we will reimburse the cost of replacing it.

Mechanical or Electrical Breakdown – What is Not Covered
  • Mechanical or electrical breakdown covered by manufacturer's recall of the Covered Item.
  • The manufacturer's warranty is active on the Covered Item.
  • Less than three (3) dead pixels on the screen of a Covered Item.
Damage (Accidental / Cracked Screen) - What is Covered

If it is not possible or economic to repair up to the value mentioned within your policy, we will reimburse the cost of replacing the Covered Item. JadoPado Direct will refer to the current retail price for the product as the replacement cost.

Damage - What is Not Covered

Damage caused by:

  • You or a member of your family deliberately damaging or neglecting the Covered Item.
  • The Covered Item being used by someone else other than you or a member of your family;
  • Failure to follow the manufacturer's instructions
  • Cosmetic damage. This is because the issue is external in nature and does not hamper the functioning of the unit.
  • Routine servicing, inspection, maintenance, dismantling or cleaning of the Covered Item
Certificate of Limits - Applicable to All Certificates

The maximum amount we will reimburse for repair or reimbursement of a Covered Item is if the cost of repair falls within the range of the purchase price of the product.

In the case of reimbursement of goods, a depreciation scale will be used against the product which is based on when the claim was reported.

The depreciation scale is as follows:

0 to 12 months - 0% (100% of product value is payable)
12 months and 1 day - 24 months - 20% (80% of product value is payable)
24 months and 1 day - 36 months - 40% (60% of product value is payable)

Excess

The excess that applies on your policy may differ depending on when it was issued:

  • Policies issued before 24th August 2014, an excess of AED 150 will apply
  • Policies issued between 24th August 2014 till 10th of March 2015, an excess of AED 250 will apply
  • Policies issued between 10th March 2015 till 5th July 2015, an excess of AED 150 will apply

Exclusions Applicable to All Plans

We will not pay for:

  • Any incident occurring in the Deferred Period, or outside the Certificate Period;
  • Any incident resulting in a claim totaling AED 100 or less;
  • Any Covered Item that was not in full working order when you purchased the Certificate
  • Damage as a result of a Covered Item being used by someone else other than you or a member of your immediate family;
  • Any claim where you are unable to provide proof of purchase of a Covered Item.
  • Any claim where the serial number, IMEI number or other distinguishing markings for a Covered Item has been removed or tampered with in any way;
  • Any incident involving damage that results in a claim for the Covered Item which is not reported to the Police and to us within 48 hours of discovery;
  • Any incident involving damage, mechanical or electrical breakdown that results in a claim for the Covered Item and which is not reported to us within 48 hours of discovery;
  • Damage caused by any form of portable external storage media including but not limited to memory cards, USB memory sticks or other digital recording equipment;
  • Wear and tear, rusting, climatic conditions or other deterioration due to normal use or exposure, or where there has been a failure to follow the manufacturer's instructions for the Covered Item;
  • Any software or data installed on the Covered Item, such as telephone numbers, ringtones, music, pictures, applications or videos, damage caused as a result of a virus, damage caused by the installation of software or applications or any costs incurred during re-installation;
  • Any costs suffered by you or a member of your family as a result of not being able to use an Covered Item or any costs other than the repair or reimbursement cost of a Covered Item.
  • Any claim arising from the confiscation, requisition or destruction of a Covered Item by any government, public or legal authority;
  • Any labour or other charges incurred where a fault cannot be found with a Covered Item;
  • Any costs or damage caused to a Covered Item by war, terrorism, invasion, revolution or any similar event;
  • Damage to any accessories or other devices which are not defined as an electronics product.
  • Software malfunctions or other issues related to or caused due to unauthorised software enhancements are not covered
  • Damage caused due to rooting, jailbreaking or installing Custom ROMs or other software that may affect a device's hardware
  • Any accessories that may be included or bundled with the product. These include but are not limited to batteries, headphones, chargers, charger cables, cases, covers and any other accessories

Making a Claim

  • Report any incident likely to give rise to a claim to JadoPado's customer services department within 48 hours of discovery on telephone number 800 JPHQ(5747)
  • We may ask you to complete a claim form and return it together with the proof of purchase and any other documents required to support your claim. This may include details of the make, model and serial number (IMEI number for a mobile phone) of any Covered Item;
  • If you are reimbursed for the replacement of a Covered Item, the damaged Covered Item will belong to JadoPado Direct. If the Covered Item is then returned to you, you must contact us immediately and if we ask, you must send it to us.
  • If a covered mobile phone is damaged whilst you or a member of your family are outside the United Arab Emirates, a reimbursement voucher will only be sent through JadoPado Direct.

General Conditions - Apply to All Sections of the Certificate

1. Fees

You will be charged the fee shown unless the Certificate is cancelled by you or by us. If you fail to pay a fee when due we may terminate your Certificate.

2. Reasonable Precautions

Covered Items must be kept in a good state of repair and all reasonable steps taken to prevent loss or damage.

3. Other covers

If at the time of a claim you have other cover covering the Covered Item, we will only pay our share of the claim.

4. Changes We Can Make To The Certificate
  • We can review and change the fee or change the terms and conditions of the Certificate. The changes may increase or reduce the fee and may improve or reduce the cover provided by the Certificate, including the Certificate limits.
  • You will be given at least 30 days notice in writing of any change which will be sent to your home address.
  • The circumstances that may give rise to a change in fee or to the terms and conditions of the Certificate include (but are not restricted to): significant adverse claims experience, significant increase in JadoPado Direct's operating costs, inflation, economic and environmental factors, and changes in legislation, or taxation.
  • You have the right to refuse any such changes and cancel the Certificate in accordance with General Condition 5 - "Cancelling the Certificate".
5. Cancelling the Certificate:

You can cancel the Certificate at any time during its tenure. However, all policies are non-refundable once issued.

6. What to do if you wish to make a complaint
  • If you have cause for dissatisfaction and wish to complain please contact +971 4 2095456 or write to: JadoPado Shield Claims Division, The Customer Services Manager,JadoPado Direct P.O. Box 4048, Dubai , UAE
  • We will aim to promptly resolve customers' complaints at the initial point of contact. Our Assistance Department staff is fully trained to deal with your complaint quickly and efficiently.
  • However should you inform us that you are dissatisfied with the response you have received, your complaint will be responded to by the Customer Relations Team who will aim to resolve your complaint, within two working days of receiving your complaint, where possible.
  • If the Assistance Department cannot resolve your complaint within this time, they will write to you within five working days and endeavor to resolve the problem within 4 weeks.
7. Fraud
  • If you or a family member or anyone acting on behalf of you / them makes a false or fraudulent claim or supports a claim with any false or fraudulent document or statement including inflating or exaggerating a claim, you will lose all benefits and fees you have paid for the Certificate.
  • We may also recover any sums we have already paid under the Certificate.
  • If you or a family member provides us with false information, statements or documents, we will record this on anti-fraud databases and may also notify other organisations.
8. Law applying to the Certificate
  • The language of the Certificate and all communications relating to it will be English.
  • UAE law will apply to this agreement.